To check what services are available at your address please use the National Broadband Map Below
National Broadband Map relies on information provided to it and may not be 100 percent accurate. If you would like to confirm an addresses eligibility please contact us.
Choose your Industry to get started!
Residential Internet and Phone Services
- FIBRE (UFB)
Business Internet and Phone Services
- FIBRE (UFB)
- Backup and Other services
Rural Internet and Phone Services
- Rural Broadband Initiative (RBI)
Our network has been built for Performance, and Reliability alike.
All about Our Reliable Network
Our network is Modern, and built for Reliability, and Performance. If we can prevent the need to contact our support staff, that means we can be both better productive, and give you a better experience at the same time.
With full redundancy, and a number of backhaul points, along with our own equipment, means we can easily monitor, and make sure your connection will be up as much as 99.99% of the time
Our Network Features
Dual Redundancy for better backup options.
- Fast network with local caching of major International content such as Facebook, Youtube etc.
- A support network that matches our high perfrmance network
- All services recieve the same level of comittment, we don't give preferential treatment to set client groups.
- Multipoint Backhaul, and Points of Presence
- We have a protected path for National Transit between Auckland, Wellington and Christchurch.
- Multi Path, Self-healing.
We pride ourselves on our support.
Our support hours
We offer a wide range of support options as listed below.
Our Call Centre is open during the following times:
Mon - Fri 8AM - 9PM
Sat, Sun, and Public Holidays 10AM - 4PM
Our other methods (such as Email, Live Chat, Support Tickets) may operate outside of these hours.
- Phone 0800 002 319
- Email email@example.com
- Live Chat / Support Tickets
Low contention Ratio!
A low contention ratio is important to make sure your bandwidth remains consistent throughout the day. We do this by working out our expected Bandwidth requirements and doubling it. We have all customers using the same pool. So it is important that we have enough bandwidth for everyone.
Imagine it like a Pizza, a pizza is cut into a number of pieces. If your hungry you may eat a whole one. Where as if you had one piece only you will still be hungry. The same effect happens here.
Some companies have more customers than bandwidth and they end up fighting for the same piece of Pizza, this results in slow speads at peak times. Our customers don't have that problem!
Why a Low Contention Ratio?
- No drop in speed at peak time
- Makes sure our services, remain Relaibale and Full of performance, no matter what time of the day!
See why our customer's love us!
Our speed has dramatically increased since being with TS Communications. The service is Reliable, and Fast.
The best thing with TS Communications is the Customer Service, When you need to contact them they are really easy to contact and get things sorted.
Good services and must admit one of the most reliable internet connections I have experienced. Keep it up guys.
Why choose TS Communications Limited?
The quality of our support is unmatched
We take support one step further by tailoring our replies to suit your knowledge, expectations and personality.
We're passionate about what we do
What sets us apart from the competition is that we're passionate about the products/services we provide and quality of support.
We welcome and act on your feedback
We're always looking to improve every aspect of our business. From more features all the way to more frequent tutorials.
Proven track record
We've gained a reputation as a reliable and honest company in the last two years with most of our customers coming from referrals.
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Whilst it has been reported and announced by Spark that the old copper line based POTS or PTSN phone system will be turned off over the next 5 Years.We haven't offered the PSTN or copper phone lines for 5 Years + all of our phone lines is what Spark is moving too. So your phone line will not be affected. Some may say that Spark is finally ... Read More »
Feb 24th Address Checker and NEW Plans added.
Due to the increased requests for people asking if we are likely to sell Fixed Line Internet again in the future, and some other developments we have been made aware of such as the National Broadband Map. We have decided to add some new Plans, and the National Broadband Map.Whilst we are on this topic we NOW OFFER NATIONWIDE FIBRE (UFB). With 1GB ... Read More »